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24HourTruckRental.com
is a South Florida based truck rental company specializing in 24 hour,
7 day a week truck and van rentals. 24HourTruckRental.com has partnered
with Entertprise truck rental, Ryder truck rental and Budget truck rental
companies to offer 24-hour truck rental services in most U.S. major
cities.
24HourTruckRental.com
Common Questions
Helpful
information for renting with 24HourTruckRental.com
These
frequently-asked questions have been assembled to help you understand
24HourTruckRental.com fast and friendly rental process. If your question
isn't answered here, please contact
us.
Requirements for Renting
Are there age requirements for renting?
May someone else drive a truck that I rent?
What kind of credentials do I need?
Do you require a deposit to rent a truck?
Am I required to take the insurance?
Does my own insurance protect me in the event of
an accident?
What are the benefits of purchasing the plans?
What kinds of insurance and protection plans do
you offer?
Do you offer business insurance and protection plans?
Will you accept any other form of identification
in lieu of a driver's license?
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Reserving
My Truck
Is a credit card needed to hold my reservation?
What kind of deposit is required when I pick
up my truck?
What forms of payment do you accept?
Can you reserve a specific type of truck for
me?
How can I find the nearest Truck rental location?
How can I determine the right size truck for my move?
Do any special terms or conditions apply to my rental?
Do you offer long-term leases on trucks?
Do you rent trucks by the hour?
Do you deliver trucks?
Do you offer a pick-up service?
Do you provide cab or bus reimbursement to get to the
Truck location?
How do I modify my existing reservation?
How do I cancel my existing reservation?
How can I view my reservation on 24HourTruckRental.com?
Can I use another person's credit card if I
have their permission?
Will my credit/debit card be charged when I make
the reservation?
What is your cancellation policy?
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My
Rental Rate
How is my truck rental rate calculated?
What types of discounts are available?
Do late-return fees apply?
Will any other fees apply?
Do you rent infant safety seats?
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Location
Information, Products and Extras
Where are your locations?
What is your phone number?
What types of trucks do you offer?
Can I pick up at one location and return at another?
Can I rent additional accessories?
Can you confirm availability of additional accessories?
Do you offer hand controls?
What is your fuel policy?
Do you rent trailers?
May I use the truck or van to tow my own vehicle?
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While
I'm Renting
What should I do if I'm involved in an accident?
What happens if I don't return my truck on
the designated return date?
What should I do if I have problems with my truck?
Can I change where or when I return my truck after
I have picked it up?
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After
Renting
How can I get a copy of my receipt or rental agreement
from my recent rental?
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Requirements
for Truck and Van Renting
Are there age requirements for
Truck renting?
Yes. Since fees, permissible truck types and minimum age requirements
may vary by location, it's best to find the underage requirement in
the city where you are renting prior to picking up your rental.
Yes, you must be 24 years and older.
May someone else drive a
truck that I rent?
No.
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What
kind of credentials do I need?
In the U.S. and Canada, drivers must present a valid driver's
licensee, a major credit/debit card, and one other valid form of identification.
All items must be in the driver's name.
In the U.S. drivers must present a valid driver's licensee and
one other valid form of identification. All items must be in the driver's
name.
The following are acceptable as an additional form of identification:
- Credit
or Debit Card.
- Valid
U.S. passport or current U.S. military identification card.
- Current
employer-issued photo identification.
- Social
Security Card.
- Current
copy (within the last 60 days) of the customer's cellular phone bill,
home telephone bill, bank statement or utility bill.
- Paycheck
or paystub.
- State
issued ID card
More
credentials also may be required. See the terms and conditions on your
confirmation page/e-mail for information on your specific pick-up details.
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Do
you require a deposit to rent a truck?
Yes.
Credit and Debit Card Rules
24HourTruckRental.com requires a credit card hold of $300 for truck
or van rentals.
In the event that you choose not to return your truck on or before your
scheduled return date, we may place an additional hold on your card
(depending on how long you keep the truck) to cover expected rental
charges. Upon your return of the truck, all holds will be released,
and the actual cost of the rental will be charged. Please note that
your bank may take up to two weeks to post the released credit hold
to your card.
For full details, be sure to read the helpful terms and conditions that
appear during the online reservation process and on your reservation
confirmation page and/or e-mail.
Cash Rules
Sorry, 24HourTruckRental.com does not accept cash as a form of payment.
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Am
I required to take the insurance and protection products?
No, but you are responsible for the truck in the event of damage. You
should check with your respective insurance company to see if you have
ample coverage while renting. In the event you don't have proper coverage,
24HourTruckRental.com sells a variety of optional Insurance and protection
plans for your truck rental. Click
Here to learn more.
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Does
my own insurance protect me in the event of an accident?
Given the vast number of insurers and policies, it is extremely difficult
for us to know which entitlements accompany your given policy. We strongly
recommend that you contact your insurance company to verify your coverages
when renting a truck or van. In the event you don't have proper protection,
24HourTruckRental.com sells a variety of optional Insurance and protection
plans for your rental.
- Always
verify what coverages you have with your personal, auto, home, credit
card or AAA insurance personally. Never assume you're covered without
asking.
- Ask
your auto insurance agent about your existing coverage.
Specifically find out if you're covered for a rental truck that's
over 8,600 lbs. gross vehicle weight or under 25,500 gross vehicle
weight. Your agent's contact information is typically listed on the
insurance card provided to you when you purchase or renew your policy.
Always keep it handy!
- Ask
your homeowners or renters insurance agent to verify
what coverages you have to protect your household cargo. Specifically
inquire as to the extent in which you're covered while your goods
are in transit between your current and new home.
- To
verify whether you're covered by the credit card
you plan to use for your truck or van rental, call the credit card
company directly before renting your 24HourTruckRental.com truck.
Most credit cards offer a toll-free phone number on the back of the
card. Specifically state that the rental is not for an automobile,
but for a moving truck.
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What
are the benefits of purchasing the plans?
The benefits of the plans vary by location. If you have questions about
a specific plan, please check with the renting location or contact us
in Florida at 1-954-249-8991.
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What
kinds of insurance and protection plans do you offer?
24HourTruckRental.com offers four optional, reasonably priced ways to
reduce your financial risk and give you peace of mind. You may purchase
these popular types of Optional Insurance and Protection Plans separately
or together, depending on your needs:
Plan 1 : Damage Waivers (PDW & LDW)
Covers you for damage, vandalism, or theft of truck and rental equipment.
There are two types : Personal Damage Waiver and Limited Damage Waiver.
Plan 2 : Supplemental Liability Insurance (SLI)
Protects you against bodily injury claims and property damage claims
made against you by other people.
Plan 3 : Personal and Cargo (PAC)
Covers you and your household cargo while in the rental truck.
The purchase of any of these plans is optional and is not required
in order to rent a 24HourTruckRental.com truck.
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Do
you offer business insurance and protections plans?
Absolutely! Before your next business move, review 24HourTruckRental.com's
competitively priced optional protection plans and popular protection
options. Remember that, as a commercial truck rental customer, you're
not required to purchase a plan if you can provide a "Certificate
of Insurance." In that case, the Certificate must be approved and
on file with 24HourTruckRental.com prior to the rental. See your Commercial
Account Manager for more details or Click
Here to review protection plans in detail.
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Will
you accept any other form of identification in lieu of a driver's
license?
No
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Reserving
My Truck or Van
Is a credit card needed
to hold my reservation?
Yes, you need a credit card to secure your truck reservation. In addition,
the credit card will be used to secure a deposit for the truck in the
event of damage. You may cancel up to 12 hours in advance of your designated
pick-up time without penalty. If you cancel within 12 hours of your
pick-up time, a $50 U.S. fee will be assessed.
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What
kind of deposit is required when I pick up my truck?
Truck rentals require $150 plus the estimated cost of the rental. 24HourTruckRental.com
will place a credit card hold of $150 on your credit/debit card at the
time of rental. Upon your return of the truck, all holds will be released,
and the actual cost of the rental will be charged plus any damages or
expenses 24HourTruckRental.com has incurred, if applicable. Please
note that your bank may take up to two weeks to post the released credit
hold to your card.
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Which
forms of payment do you accept?
Debit and pre-paid charge cards are accepted at time of reservation
and are accepted for payment at time of truck return.Visa, American
Express, MasterCard only.
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Can
you reserve a specific type of truck for me?
We'll do our best. But you're more likely to get the type
of truck you want if you reserve early, and request the rental for mid-week
and mid-month.
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How
can I find the nearest 24HourTruckRental.com?
24HourTruckRental.com truck and van fleet, and office is located at
309 NW 10th Terrace, Hallandale Beach, Florida 33009. In the months
and years to come, 24HourTruckRental.com is working with Budget, Enterprise,
Ryder truck rental locations to service 24HourTruckRental.com customers.
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How
can I determine the right size truck for my move?
Budget's moving truck chart helps you select the right truck based on
the number of rooms you're moving. And this handy chart also gives you
important truck details like gross vehicle weight, clearance heights,
size of door openings and ramp widths, and fuel tank size. Check it
out at www.budgettruck.com/moving-trucks.aspx.
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Do
any special terms or conditions apply to my rental?
Sometimes. For example, in some particularly rugged parts of the country,
and on specific gravel and dirt roads not regularly maintained, 24HourTruckRental.com
prohibits use of its trucks and vans. Interstate travel is not permissible.
The rental manager can answer any additional questions.
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Do
you offer long-term leases on trucks?
No
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Do
you rent trucks by the hour?
Yes, thats is why 24HourTruckRental.com is different from the other
truck rental companies
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Do
you deliver trucks?
No.
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Do
you offer a pick-up service?
No. However, you can leave your car in our parking lot during your rental.
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Do
you provide cab or bus reimbursement to get to your 24HourTruckRental.com
No. However, you can leave your car in our parking lot during your rental.
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How
do I modify my existing reservation?
You can view your reservation on 24HourTruckRental.com as long as you
have the pick-up date, reference number, or credit card number for the
reservation. This number would have been provided to you at the completion
of your reservation. If you need to modify your reservation, please
call 1-954-249-8991.
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How
do I cancel my existing reservation?
You can cancel your reservation by calling 1-954-249-8991 as long as
you have the last name and confirmation number for the reservation.
The confirmation number would have been provided to you at the completion
of your reservation. Back
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How
can I view my reservation on 24HourTruckRental.com
To view your reservation, you must have a reference number or the credit
card number associated with the reservation. This number would have
been provided to you at the completion of your reservation.
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Can
I use another person's credit card if I have their permission?
No. At the time of rental, the renter is required to present a valid
driver's license and credit card with his/her name imprinted on it.
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Will
my credit/debit card be charged when I make the truck reservation?
No. But the card will have a hold placed on it at the time of pickup.
Please check the terms and conditions on your rental agreement for the
dollar amount required at your desired location. Upon your return of
the truck, all holds will be released, and the actual cost of the rental
will be charged. Please note that your bank may take up to two weeks
to post the released credit hold to your card.
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What
is your cancellation policy?
For U.S. corporate-owned locations, if your credit card is required
to make a reservation, you may cancel up to 12 hours in advance of your
designated pick-up time without penalty. If you cancel within 12 hours
of your pick-up time, we will assess a $50 U.S. fee.
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My
Rental Rate
How is my rental rate calculated?
Your total rental rate is calculated based on the information provided
at time of reservation.
What types of discounts are
available?
Check 24HourTruckRental.com for web specials.
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Do
late-return fees apply?
Trucks are rented on a daily, 24-hour basis beginning at your pick-up
time. Late fees are assessed if the truck is not returned on time.
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Will
any other fees apply?
Please check for fees that apply to your truck rental in the rates section
during your reservation process. . Of course, other products or additional
equipment that you add at the rental counter will be extra. 24HourTruckRental.com
additional charges are known in advance and described in your truck
rental agreement.
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Do
you rent infant safety seats?
We do not offer baby seats.
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Location
Information, Products and Extras
Where are your locations?
24HourTruckRental.com truck and van fleet, and office is located at
309 NW 10th Terrace, Hallandale Beach, Florida 33009. In the months
and years to come, 24HourTruckRental.com is working with Budget, Enterprise,
Ryder truck rental locations to service 24HourTruckRental.com customers.
What is your phone number?
To inquire about a reservation or customer service, use our 24-hour
phone number, 1-954-249-8991
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What
types vans and trucks do you offer?
Our standard fleet features cargo vans, 16-foot and 24-foot moving trucks.
Our online reservation process is the easiest way to book available
trucks at your particular location.
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Can
I pick up at one location and return to another?
No.
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Can
I rent additional accessories?
Depending upon your rental location, there may be options and accessories
available to help make your move more productive.
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Can
you confirm availability of additional accessories?
Accessory rentals are made on a first-come, first-served basis, so availability
is not guaranteed.
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Do
you offer hand controls?
As part of 24HourTruckRental.com's commitment to meet the needs of customers
with disabilities, we do have hand controls available for use by individuals
with physical challenges. For assistance with reserving a vehicle with
hand controls, please call 24HourTruckRental.com at 1-954-249-8991.
*24HourTruckRental.com cannot provide hand controls on every make or
model of truck or van, and cannot confirm a reservation for a particular
make or model of truck or van on any rental.
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What
is your fuel policy?
In most cases, the truck will be dispatched with a full tank and you
will be required to return the truck with a full tank. In the event
that the truck was dispatched with less than a full tank of fuel, you
will be required to fill that tank up to that same level. Please note
that 24HourTruckRental.com Truck does not reimburse for any additional
fuel left in the tank.
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Do
you rent trailers?
No
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May
I use a 24HourTruckRental.com
truck to tow my own vehicle?
No
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While
I'm Renting
What should I
do if I'm involved in an accident?
First, contact the police to complete an accident report, then immediately
contact the location from which the truck was rented. You can find location
phone information on the front or back of your rental agreement.
What happens if I don't return
my truck on the designated return time/date?
If the truck isn't returned on or before the due time/date, 24HourTruckRental.com
may obtain additional credit card hold authorizations to cover expected
rental charges. You MUST have 24HourTruckRental.com authorization to
extend any due time/date by calling 1-954-249-8991. Otherwise, 24HourTruckRental.com
may be forced to enact all recovery efforts including seizing the van/truck
and/or reporting the truck to the authorities as "stolen."
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What
should I do if I have problems with my truck?
Before you start driving, take a few moments to familiarize yourself
with the truck's or van's equipment and operation, including heat and
A/C, radio, lights, windshield wipers, spare tire, seat belts and door
locks, and gas tank access. Getting distracted trying to figure out
those things while driving can be dangerous. Don't wait until
the fuel warning light goes on to think about buying gas, especially
if you don't know how far it is between gas stations. If, in the
unlikely event that your truck malfunctions on a major thoroughfare,
lock the doors, turn on the hazard lights and, if you have a cell phone,
call the police. Don't leave your truck. Wait in the truck for
service or the police to arrive. Accepting help from strangers, no matter
how well intended, is not a good idea unless you can't call for
help and they can. If, in the unlikely event that an emergency light
illuminates on your control panel, don't ignore it. Use good judgment
about whether you can get back to our location safely and don't
hesitate to call our 24-hour roadside assistance in the U.S. at 1-954-249-8991
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Can
I change where or when I return my truck after I have picked it up?
To make a modification to a truck rental after you have signed the rental
agreement and have taken possession of the truck or van, you must contact
the dealer location where the truck was picked-up.
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After
Van/Truck Renting
How can I get a copy of my rental
agreement from my recent rental?
Please gather the following information:
- spelling
of full name of renter
- mailing
address and/or fax number where you want copy to be sent
- dates
of rental
- pick-up
and return locations of rental
- either
credit card number used to secure reservation, the rental agreement
number, or the reservation confirmation number.
Then
call Customer Service at 1-954-249-8991 to request a copy of your rental
agreement to be faxed or mailed to you.
Your rental agreement will be faxed or mailed to you in 24 hours.
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